iQ Student Accommodation
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I spent 2 years here and I'm disappointed.
I lived in an iQ accommodation for 2 years and while the room was a good size for money and fairly comfortable, I have a few complaints. The reception ladies in my 1st year were friendly and welcoming but they were replaced the following year. The ladies working there now are rude, lazy and unwelcoming. They claim reception is open from 8am-8pm Monday - Saturday but I have waited days sometimes to collect parcels because there isn't a staff member in the office. I didn't expect to have to work so hard to get post that belongs to me. When I moved into my room in September, it was dusty, the bathroom was filthy, and the blind was broken, despite being told my room had been 'professionally cleaned' and everything had been fixed. The maintenance team will fix about half of the things you report and the other half they claim to fix but are too lazy to do so. My blind was never fixed after reporting it several times throughout the year. And for the things they do fix, they come at the most inconvenient times (they woke me up every time). In a flat of 4 people we shared 1 fridge/freezer so two of our flatmates had to share a single freezer drawer. One of the reasons that I lived here was to use the extra facilities they have. The gym (although quite small) was adequate for my usage but the cinema room was locked because it had 'broken lights' all year and we didn't get to go in there once. The security guards clearly had favourites. He told us to turn off the TV at 9pm because it was too loud, but when I called about a party in our block that was keeping me awake at 3am he didn't even bother to have a look. The location was great being so close to university but there are other university accommodations in the same area which I'm sure care more about their tenant's wellbeing than iQ does.