KIA
View company profile →
Leslies KIA Isle of Wight
My wife and I purchased a new Kia from Leslies KIA, Isle of Wight 18 months ago but decided to part exchange it for a convertible and place a separate order for a new Kia Sportage. We made a telephone appointment to test drive the car and obtained a favourable valuation for the Kia part ex, subject to condition. On our arrival we spoke to the salesman we had the appointment with. It was immediately apparent that he had forgotten we were due in. We asked to see the convertible only to be told it wasn’t on site, it was at another main dealers being repaired. He then viewed our car and made a comment ‘it’s absolutely unmarked’ and disappeared. He. returned with an offer at the lowest end of his original estimate. We pointed out that this was nearly 1k less than his telephone estimate for a clean car and that he could have told us the test drive wasn’t available. His response was a shrug and a smirk, not even an attempt at negotiation or apology. We left without even discussing an order for the new vehicle. Our overwhelming impression of this dealership was - unprofessional. If they knew the convertible wasn’t on site and that we were coming to drive it why not tell us before we arrived. To comment on how immaculate our p-ex was and to offer the lowest price in the cap book was an insult only compounded by the smirking salesman. Not even recognition that we were a returning customer, no apology. We went straight to another main dealer, purchased a near identical convertible and have had an overwhelmingly positive experience, we feel valued as customers. We did respond to the garages request for feedback comprehensively- twice - inviting a response in case there was a misunderstanding. We also copied in management the second time. Three weeks on and no response. As an update the garage did respond to a review on another site on this subject promising to make contact. Five days later still no response.