Weekendbee - Sustainable Sportswear
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Appalling customer service, shop with caution
As other customers have stated in reviews, this company does not have its act together when it comes to tracking and returns. My strong advice is to shop with caution. In fact, shop elsewhere as these products and prices are no different to those you'll easily find on other sites. If you need to return a product you will be waiting some time for your money, if you ever see it at that is. Weekend Bee may make grand if nebulous sustainability claims but in my experience the only thing they are sustaining is their own business model by hanging on to the customer's cash. Their returns process is extremely confusing and one has to suspect intentionally so, in order to deter the customer from seeking a refund. Either they are using a budget logistics partner to cut corners or they don't know what they are doing. Either way the net results are slow deliveries, missing parcels, lack of tracking, transparency or accountability and a truly appalling customer experience that must surely be unsustainable in itself. My items took an age to arrive, there was no tracking, no information and the returns process was opaque and amateurish. I had to send an email and wait several days for the instruction to simply use the DHL label included and 'include a handwritten note’. Alarm bells were already ringing, and justifiably so. Despite using their DHL label, and depositing the parcel at a DHL collection point, my parcel has mysteriously gone missing and the tracking from their label indicates that I haven’t even received the original goods. Now I’m being accused of lying about depositing the returned parcel. My money is being withheld and Weekend Bee couldn’t seem to care less and are sitting on their hands. In summary, shop elsewhere. The same 'sustainable' products and clearance prices are available from plenty of other outdoor warehouses.