CO
Community Utilities
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Teamwork and immediate resolution
Thank you to Sophie Jerome and her classy team who resolved the start date discrepancy on my bill, arranged an immediate refund, followed up to make sure I was satisfied and have agree to monitor the account to make sure I have a more sensible re paid monthly amount set up. All in all stellar service, with a smile. My start date was a month earlier than I moved in due to a data entry error by the building. Sophie believed me, saw my tenancy contract and urgently resolved this issue. She clearly explained many options and helped me secure a refund as well as emailed and called to make sure I was happy moving forward. I would actively look for rental properties where community utilities is involved.