Yuno Energy
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Poor Experience
Unfortunately, I must give a very low rating to this company. Although the fixed plan has excellent rates, the Sales Team at Yuno Energy has done a poor job. The following reasons explain why I am scoring them one star: Yuno Energy's pricing model only works if you have a Smart meter. ESB has confirmed that I can't get a smart meter for another three months, but YUNO assured me that it only takes two weeks to get a Smart meter installed, which is incorrect. At the time when I signed up, Yuno Energy should have asked for a meter reading, but they didn't. Without having an accurate reading, the predicted usage that their app shows is based on the national average. Seven days in advance of the date of the bill, you have to give them a meter reading if you don't have a smart meter, but at the time when I signed up, this was not explained to me. This explains why many customers have mentioned in their reviews that they don't understand why they are being charged more when their usage is less. According to ESB, even if you have a smart meter at the time when you open an account, you need a meter reading so that you get an accurate bill based on your usage. Overall, Yuno sales teams need training, and they need to provide accurate information to the customer. In the coming months, I would expect to see many customers leaving Yuno Energy. Again, it is a great tariff but sold incorrectly. If you have a smart meter, provide a meter reading when you open an account, and use the app correctly; it is possible to make some savings. However, charging people in advance based on predicted usage needs to be more transparent, and at the moment, it is unclear.