LY
Lyca Mobile USA
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I paid for a plan and did not select…
I paid for a plan and did not select the auto-renewal option; however, I was still charged. I reached out to customer service for assistance, but the representative was unresponsive. When I continued to ask for help, I received a message stating, "This is your first warning, as I have repeatedly asked for the last top-up date and the exact amount paid." However, I never received any prior messages requesting those details. Their behavior is very unprofessional!