Hilton Hotels
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Don’t stay at the Edinburgh Carlton Hilton
I recommended staying at the Edinburgh Carlton Hilton hotel in April 2024 to colleagues from Canada. Reason being it’s close to the High Street and centrally located. I stayed there several times pre-pandemic, when it was a decent hotel. On arrival this Hilton was more like a building site with temporary check-in desk, boarding which sealed off the entire main front lobby, main staircase, bar and dining room areas. There was a strong smell of cement dust and other chemical smells throughout the hotel. On the upper floors there was more boarding and dining room with no windows, and a small temporary bar with limited choice of food and drink. My colleagues and I also shared this space with several mice which were running around the bar area while the staff watched and laughed. We didn’t find this so amusing as we’d just ordered food. There was no pre-warning given at any stage when reserving rooms. If an honest appraisal of the state of this hotel had been given at time of booking, neither my colleagues or I would have stayed here. Reason I’m writing this review now is that I called Hilton ‘Customer Services’ on 3 separate occasions to report the experience. I asked for management’s feedback but nearly 3mths later, I’ve had zero response from anyone at the Hilton Carlton hotel or customer services.