Intrepid Travel
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We've had a truly awful experience with…
We've had a truly awful experience with Intrepid. They seem to have gone massively downhill from a few years ago. We booked on a tour to Madagscar then found it went to an area that the UK Foreign Officer recommended against due to tourist kidnappings - which they said they weren't aware of. We changed it to a different trip to Indonesia and arranged all but one of the flights to get there, but the final connecting flight we were told we'd have to do ourselves and it'd be "easy". It hasnt been easy at all and we cant actually get to the start of the tour. So then we just try to use the flights we do have to make our own tour, but they said that we now forfeit the flights if we're not on one of their tours.... Their customer service has been taking days to respond to emails and the phone is hard to get through on. This has been dragging out for months ... I could go on. Would recommend that you try alternative companies.