Mazuma Mobile
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Dishonest company now reported to Trading Standards
Dishonest company - do not use them as I have now reported to Trading Standards. On their website, I was quoted £235 for my iPhone 12 Pro Max. Has been in a wallet case with a screen protector and was then boxed before sending it to Mazuma. This phone had also been HARDLY USED - I bought it when freelancing, but only used it for a few months before I was offered my dream full time job (where phone and laptop were provided) Mazuma contacted me once they received the phone with a revised valuation of £85 due to "more than 5 scratches to the screen." They sent me photos, which I believe weren't even of my phone - I believe that these photos were fake or of another phone to make me believe it was and accept their low offer. I phoned them to tell them all of the above to be met with an abrupt woman who then abruptly ended the call when I said this was dishonest and I would report them to Trading Standards. I have reported this company to Trading Standards now, and I am also sending details to the ASA, Morecambe Council, Lancashire County Council and the Insolvency Service. There also seems to be a pattern on Trustpilot where, when they get a negative review, they then flood the feed with positive ones. Look through and you will see what I mean.