Sküma Water
View company profile →
My machine has never worked properly…
My machine has never worked properly since day one after putting up with the noise for 3 + months I contacted them via email the only way of making contact ! At first they said cause I was in a hard water area I would need to descale which meant buying a kit £22 when I explained that I had only used the system probably 30 times they were not interested I then sent a video showing the noise and they said that was normal ! Sometimes it went on for 10 minutes and was driving me mad what they did not know was my son had the same machine and his did not make a noise I asked for a full refund but was told it was out of the 30 day return so could not have a refund then when I explained that it was not removing the waste on filling they said the value must be stuck they replaced with a new valve but the noise was still there after complaining again they gave me a contact to speak to on WhatsApp after complaint and another video sent of noise they agreed to replace the machine when the new one arrived it had clearly been used the box was all ripped and cellotaped back up and the box was showing water damage when opened every inside was soaking wet there where things missing and no cover over plug and you could see it had been taken out the box and not repacked properly on complaint I was told it was tested before being sent and the water was normal what a joke I agin have asked for my money back and again they have refused have sent both machines back waiting for a phone call from ceo CEO telephoned as promised and offered another new machine or a refund . I decided on the refund however we have family who has this machine and is very pleased with it.