Carolina Cabin Rentals
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HUGE Disappointment
Huge disappoint all the way around! We have traveled to the area on numerous occasions, but never rented from this company. The pictures of the home were a far stretch from the actual state of the home. Upon arrival, the furniture was completely disorganized, the couch was covered in feathers/lint, the steps to the hot tub were covered in ice, there were berry few cooking pots/pans and the dishwasher was filled with half of the dishes dirty. We had to purchase ice and spend over 2 hours busting up the ice on the stairs. Additionally, the maintenance man showed up as we checked in (approximately 30 minutes earlier than normal check in) and had to drain the hot tub because it was cloudy and dirty - which resulted in us not being able to use the hot tub until Day 2. Once the hot tub finally heated up, it wasn’t maintaining heat. One of the reasons we booked this place was to enjoy the hot tub which was a huge disappointment because we could only use for 2 hours the weekend. Before arriving, two people at the rental office indicated the house had been empty for an entire week. So it is beyond frustrating that they would wait until the day of check in to clean the house and check the hot tub. Furthermore, we were only provided one towel per person and one roll of toilet paper per bathroom. The manager offered to refund us $75 because of the hot tub issue, which is thoughtful, but unfortunately that wasn’t enough given the other issues we encountered. We will be booking rentals in the future with the companies we previously used.