SC
Scenic Luxury Cruises and Tours - UK
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Scenic river cruise Danube
As an update, I have since managed to get responses from Scenic Customer Services. This was achieved by firstly directing my correspondence to the Director in Manchester and most recently the CEO and Chairman in the Head Office Australia. The disappointing facts are that the replies have been dismissive, inaccurate, evasive and absolving Scenic of all responsibility. Not even offering payment for our “out of pocket” expenses incurred during our wait at Heathrow. During which time, the evening of the 21st, we should have been on the Ship enjoying the all inclusive hospitality