Southwest Airlines
View company profile →
Your money is important
I purchased $1,500 worth of gift cards from a third party for Southwest airlines to use for our honeymoon. When I went online to use the electronic gift cards for the trip we had been looking at, the codes generated by Southwest airlines were no good. You see on Southwest gift cards you need 19 digits they only generated 16 digits so my gift cards were of no use. When I was finally able to get my money back for the gift cards from the original vendor the prices had increased and the promotions had changed. Our original trip to Mexico was going to cost about $700 per person in the trip now is between 1,000 and 1,100. After 2 weeks of trying to reach someone at Southwest that could help me I was told that there is nothing that they can do to honor the price I was going to originally purchase them at. I told them that the error and mistake was on their part and they should be liable and be able to honor the original price we were looking at. They are refusing to help but have the audacity to tell me that I'm a valued customer and that they are more than willing to help me if I agree to play 7 to 800 dollars more for the same trip. With all of the problems Southwest airlines has had in the last 4 to 6 months you think they would try to do a little bit more to help the consumer. Go to Expedia or funjet tours or any other tour company to book your trip.