RIGHTIO
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Do not use!!!
Unfortunately I cannot give less than 1 star! We were charged £200 ‘accidentally’ by the engineer when he came to look at our boiler. He apologised and told us to contact customer services to get a refund or it could be knocked off the bill if we went ahead with the work. As is the case for most people we do not have a spare £200 we can afford to lose because of an error by the company. We did not get the work done by the company and contacted customer services for a refund. We have been denied our refund on multiple occasions. I made multiple phone calls and sent emails with no response. I had to chase up every contact to get someone to get back to me. Engineers were really friendly but the customer service/complaints team is the worst I’ve ever dealt with and it has been very stressful.