Interdiscount - Division der Coop Genossenschaft
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Extremely Dishonest Company
Extremely dishonest company taking advantage of the fact that Switzerland seem to be one of the only countries in the Western world where customers have no statutory rights. My keyboard and mouse arrived defective. The sales conditions state that I should get a refund, but they told meto contact Dell Despite them advertising themselves as a Dell Gold Partner, and selling me a three-year Dell premium (next day) warranty, Dell told me they did not recognise the warranty. I sent it back, and 18 days after receiving a broken product, they still have not resolved this issue and they are still refusing to provide the level of warranty I purchased. My advice is to buy from Galaxus, Digitec or Amazon and avoid these crooks. To clarify my complaint, it is obvious on the following page (at least today) that interdiscount are claiming to offer 2-year next day Dell Premium warranties and displaying a Dell Gold Partner logo to make their claim convincing. https :// www .interdiscount .ch/de/computer-gaming/peripherie/tastaturen--c556000/dell-premier-km900-bluetooth-us-international-kabellos--p0013917002 Unfortunately, I cannot post a screenshot here, but the German language text (copied and pasted) reads: "Dell Premier KM900 - Tastatur-und-Maus-Set - Zusammenarbeit - hinterleuchtet - kabellos - 2.4 GHz, Bluetooth 5.1 - QWERTY - US International - Graphite - mit 3 Jahre Erweiterter Austausch-Service am nächsten Arbeitstag" What makes this worse is that I spend huge sums of money on shopping every year with Coop! So, let's hope Interdiscount eventually admit that their actions were fraudulent, and return my money. My local Migros supermarket is closer than Coop, so I could also save some fuel money. Update: despite promising to look into this 5 days ago, and despite have provided the additonal information that was requested, I still have no resolution. They recognize that their website clearly advertised a Dell Premium Warranty, but apparently do not understand that it is unethical and probably illegal to sell something you cannot and do not deliver.