Anonymous

Mar 13, 2026

Student support is absolutely terrible

Student support is absolutely terrible. The only thing they really care about is that you leave them a five-star positive review after they reply to an email in which they basically ignored your actual request, and keep responding like robots, repeating the exact same version of events. Since we are talking about student support, they should keep in mind that we are students, and that we study and work at the same time, so we have busy lives and we struggle every day to reach our goals. Because of that, these people should be able to listen as human beings and try to help, and they should in some way be on our side and try to assist us, instead of just applying their stupid rules - rules that don’t even make sense, because they don’t take into account the reality of the situation, but that they insist on enforcing in a rigid, almost mechanical way simply because the only thing they care about is avoiding any risk for themselves in case someone questions them. They don’t care about the ethical purpose of their job, they don’t care about actually helping students, and dealing with them is like dealing with robots - or even worse, like talking to a wall. Instead of trying to understand what the person is asking and why, they make accusations and judgments, and they don’t even stop for a moment to understand what kind of support the person needs, support that we deserve as students. We deserve to be supported and helped in our academic path, regardless of the type of help we are asking for. So this is not about winning an argument or proving a point, it’s about providing support, and that is exactly what they are not capable of doing.