PlantingTree™ Online Garden Center
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Dissatisfied with 12 (1) gal. Encore Azaleas
I ordered 12 (1) gal. Encore Azaleas (Autumn Sunset) in order to showcase them in 2 flower beds in my front yard. They arrived on time but in broken boxes. The broken boxes was not my major problem, however, they were not showcase quality. Many of them had brown leaves and they were not healthy looking. Since I paid $29.99 per plant, I expected beautiful plants ready to enhance my flower beds. The day they arrived I called the Planting Tree and shared my disappointment in the plants. I talked to Hillary and sent her pictures of the plants. She apologized for the broken boxes but her comment about the inferior plants was "Well, they will survive and will bloom for you." She never addressed the fact they were not show case quality. I then went to a very nice nursery in town and I found Encore Azaleas (5 gal.) for the same $29.99 that I had paid for the 1 gal. ones from the Planting Tree. I then sent Hillary a picture of the 5 gal. beautifully shaped, very green, healthy azaleas compared to the unhealthy looking 1 gal. plants that I had received from the Planting Tree. I asked Hillary to call me to talk about replacing the plants. She had someone respond to my email and that person never mentioned replacing the plants. She just told me they would bloom in the Summer and the Fall. I told her that I was still very dis-satisfied with the plants and that I would not recommend the Planting Tree because of the inferior plants for which I had paid over $400.