Travelocity
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I will never use Travelocity again
I have been a longtime user of Travelocity, and am extremely disappointed in how the company is dealing with cancellations due to the Covid-19 restrictions that are being placed upon U.S. citizens. I live in California and had planned a trip to London between April 22 and May 5, 2020. I reserved and paid for two reservations for The London Lodge Hotel, to coincide with the beginning and ending of my trip. I paid extra for the "free cancellation" option Travelocity offered, but once I printed out the rules and restriction page, it stated that the room type and rate were non-refundable. This was not disclosed anywhere on the Travelocity website; it was only disclosed after I made the payment. How does "free cancellation" work on a non-refundable room, and why would anyone pay extra for "free cancellation" if the room is non-refundable? I will never use Travelocity again and I intend to place this review on every travel-related website I can find.