Premier Inn
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Stayed at Blackpool Airport 11th…
Stayed at Blackpool Airport 11th December. Disturbed sleep as room we were in was above front door. 7 emails later told as we didn’t get up in the night at least 4 times to report the issue then their Quiet Night Policy does not stand. If there was someone doing their job properly on reception this would not have been an issue. The guy on reception told us in the morning to send email and understood that we had been disturbed enough without ringing down every time the door went bang. Terrible after care customer service. After staying in o Premier Inns many times over the years , will not stay again and have cancelled a 2 week family holiday with them. Moral of this story is if you have an issue in the night get yourself awake enough to report it or get dressed and go to reception . If you don’t they are not interested .