T. Kane

Jul 29, 2022

They aren’t able to telephone you in Ireland!!

The actual Scenic Cruise, Food, accommodation, and staff I would give a rating of 5 stars. The reason for my 3 star rating, is that I had great difficulty in booking for the Jewels of Europe (absolutely great cruise) cruise this year, which at the time I put down to the company’s system having being hacked. The Reservations Consultant (whom I won’t name as it wasn’t her fault), advised me she was unable to telephone me to arrange my proposed booking as the system was all over the place, and could i ring her? I live in Ireland, at the moment, so I rang her in the end a few times, with regard to various add on’s and flight details etc., and the booking was made. However, early this week I again contacted my Consultant, in the UK with a request to book another cruise for 2023 on the Douro. She emailed me back yesterday three days later, advising that her phone system wouldn’t allow her to make calls to Ireland! So, the hacking last year, had nothing to do with the issues I had last time, after all. Bearing in mind when you Google Scenic Cruises, the site see you live in Ireland and redirects you to Scenic.eu and the contact details and pages are all Scenic.co.uk it makes no sense at all. Scenic UK have subsequently confirmed they are the correct office for UK, Ireland and European bookings Rather than waste my time, and pay for another 4 or so phone calls to them (the freephone number doesn’t work from Ireland), I looked on line for recommended Cruise Travel Agents. I chose Panache Cruises in Chorley. I did an online chat with Panache, and within 10 minutes, Georgia one of their Personal Cruise Connoisseurs rang me. Within the next hour or so, having discussed the options, I had chosen the Scenic Douro cruise for 2023, paid the deposit and received the email confirmation for the cruise. Great service. So, my recommendation would be definitely take a Scenic Cruise, they are excellent, but use another company for the booking. Try Panache.