Singapore Airlines
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Left passenger stranded
I booked a redemption ticket on Booking Ref Number: "5TQYAG" on flight UA61 and UA2324 on 2nd June 2022 MEL-EWR and when we arrived at the airport, there was no such flight. SIA never informed us of the cancellation. Later when i researched into flight history, this flight never existed. It was never meant to fly that day. They knew it but did not inform us. We did pre-departure covid19 tests and hired taxis and incurred costs. They never bothered to even help put us on the next available flight although there many available flights. Many calls (hours) to SIA office, and two visits to the SIA office (Melb airport) but still no help. All they said was SORRY it was their mistake and they ACCEPT THE MISTAKE and they will refund the money. That's all. We were left stranded having to buy last minute tickets (expensive) with no compensation for the mistake made by SIA. Very disappointed on how SIA handled the situation :-(