Payoneer
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Utter garbage verification process and…
Title: Utter garbage verification process and completely useless compliance system My experience with Payoneer has been absolutely terrible. For a company that charges substantial fees for its services, I expected at least a basic level of competence when it came to account verification. Instead, I have spent my time dealing with repeated document rejections, unclear requirements and a verification system that does not even function properly. I am an Indian passport holder with valid residency and identification in both the UAE and Bahrain. I have an Emirates ID, Bahrain ID, valid residence documents and an Indian passport. My account is for a UAE company, so I initially submitted my valid Emirates ID. It was rejected repeatedly without any useful explanation. I then submitted my passport and the additional documents requested. Some documents were still showing as under review and my business owner information had already been approved. Then Payoneer asked me to submit a photo of myself with today’s date. Fine. Except their own website would not allow me to submit it. Every time I clicked Submit, instead of opening the photo submission process, the website jumped to an unrelated eBay section. I even made a screen recording proving the technical problem. And while I was trying to get this technical issue resolved, Payoneer simply declined the entire application. What exactly is a customer supposed to do when your compliance team asks for a document but your own system does not provide a functioning way to submit it? The most frustrating part is the complete lack of common sense. If there is an issue with a document, explain specifically what the issue is and what document you require. If there is a technical problem preventing a customer from completing verification, fix it or provide an alternative submission method. Simply rejecting documents and eventually declining the account solves nothing. I was genuinely interested in using Payoneer for my international business transactions. After this experience, I have very little confidence in either their verification system or the way their compliance process is being handled. A financial services company handling customers’ money should have a verification process considerably better than this.