Nude Project
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Poor service
I recently purchased this jacket and I must say, it looks quite nice and seems to be of good quality. However, shortly after placing my order, I noticed that it had gone on sale. Since I hadn’t received the jacket yet, I contacted customer service to request the discounted price. To my surprise, I was told that the only way to receive the discount was to return the jacket once it arrives, pay the return shipping costs, and then place a completely new order. I find this policy unreasonable and unfair to customers, especially when the item hasn’t even been delivered. Although I believe the jacket itself will be fine, this experience has left me disappointed. I expected better service and more flexibility in handling such a simple request. Unfortunately, due to this, I can only give a rather poor review.