LifeStance Health
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Therapist is awesome, but office/billing is the WORST I've ever had.
My therapist with Life stance is wonderful! She gets 5 stars, definitely. However, the office support is the absolute WORST that I've ever encountered. MUCH worse than trying to get through to the IRS or some other agency. I've spent hours on hold trying to get through to them. It first started when they placed me with an out of network therapist. They kept sending me bills and taking additional $$ out of my checking account. I spent hours trying to get through to their billing department without any luck. My therapist finally found out that I was being charged extra as she was out of network for my insurance. My therapist is awesome, so I decided to absorb the extra cost. Then, I found out on Wednesday that I would have to work on Friday, so I immediately tried to call that morning to provide 48 hours notice to cancel my appointment. I was on hold for HOURS and still didn't get through. I finally sent my therapist an email advising that I couldn't make my appointment. I tried to call their office again on Thursday morning and was still on hold for over an hour. I finally got the option to leave a voice mail and right at the end of the message someone picked up the phone. I explained the situation and she informed me that I would be charged a $75 fee for "late canceling" which is basically less than 48 hours before your appointment. I told her that I tried to call them on Wednesday, but couldn't get through and was on hold for HOURS. She didn't care. I was nearly in tears by the end of the call. I sent my therapist another email advising that she's wonderful, but I don't think I can continue dealing with her office. The amount of frustration and stress that I experience whenever I have to deal with them more than negates any positive effects that I get from my therapy appointments.