H10 Hotels
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My experience was overall good
My experience was overall good. Me and my family stayed at Ocean El Faro. The staff were welcoming and respectful. The hotel had many different activities for both adults and children. I enjoyed the food options and was very pleased with the reservation made by our concierge Carolyn. She was available when needed and consistently provided us with updates daily. My main dislikes were checkin was in organized and the first room we were placed in smelled like mold. The room service dinning was the worst but it made up with the other restaurants and buffets on site. We received an upgrade and room change closer to the beach and pool side view. My children enjoyed themselves. 5 out of 5 stars in terms of cleanliness, our room was always made and organized. No trash was seen lying around and staff ensured that every area was optimal.