Staysure Travel Insurance
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I bought two policies one for me and one for my partner. I’ve used you for many years. The customer service was like dealing with a couple of Ai robots. I paid for two policies and only received one…they would not tell me if my partners had gone through or existed as it breached data protection even though I filled it out and paid for it. All I wanted to know if the two policies existed that I paid for…quite simple… it was so over complicated and not very human actually. The customer services in South Africa insisted on explaining the rules in a stern and professional manner which made no sense on a human level. This doesn’t fill me with confidence that should anything happen whereby we would need the cover… it would be dealt with in a compassionate way… a very surreal experience. I’m switching next time…