Brett/Robinson Vacation Rentals
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BR dropped the ball this time
First of all we have rented from BR for almost 13yrs. We have always been offered promo codes or coupons. Well not this time. They charged everybody 100% rental, and booked the whole building at 100% capacity. Phoenix West is entirely too big of a building to only have 4 elevators. To make things worse, only 3 are working and made wait times for elevators up to 30 min. This is a joke. Hot tubs were repeatedly shut down for “maintenance”. As soon as we arrived we had to call for a cleaning crew to come back and clean up food from the tables and mop floors from the mess that was left from previous visitors. There isn’t enough chairs at the pool for 100% occupants. Overall this trip has been more of an inconvenience than a vacation. We won’t be back here and most likely won’t rent from BR again. $5500+ for a weeks stay doesn’t set well with me right now when obviously BR wasn’t prepared for the number of people here. This is June. Not January. They should’ve been prepared to accommodate the crowd that they knew was coming. Should’ve offered something for the inconveniences that we had to face.