Davina

Aug 17, 2021

Maybe I stayed at one of the better locations?

Maybe I stayed at one of the better locations (Century Square - Sheffield) as my experience was incredible in comparison to these reviews. Originally, I booked a platinum ensuite but our financial situation changed due to covid so a few days later, I sent an email asking if I could have one of the cheaper rooms and before the weekend was over, I already had a response from a manger showing that my room had been officially changed and the rent was decreased (this was confirmed on my portal as well). While I was there, the staff were extremely friendly and helpful. I once forgot to pick up a parcel for two weeks (Uni engineering stress) and they still held on to it for me sending notification reminders via email that it was ready to collect. When lockdown prevented me from being able to go back to Sheffield, I was able to get 6 weeks worth of rent taken off my bill which meant I had nothing left to pay for the rest of my stay from February till July. One night, our microwave broke and it was replaced the next morning. I managed to forget my keycard in my room multiple times and was able to call a staff member to help me get back in very quickly. At first, they asked for ID to prove it was my room but after, they started to remember my room number from my many parcel collections 😂 I was even able to connect a Nintendo switch to the provided tv in our living room for a larger screen. I will say the Century Square rooms are a little pricer than other options but I chose it as it's a newer build and right in front of a tram stop. I am unable to drive (partially blind) so this convenience is important to me. Considering the rent also includes access to the onsite gym, common rooms, cinema room, quiet study area, and the kind staff members, I think it's worth the price.