Optima Legal
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Repeatedly ignored by Optima Legal
I have emailed and called repeatedly having been instructed by the lender to deal with this joke of a 'conveyancer' for my remortgage application. They're clearly a faceless organisation that's incapable of answering any questions that do not conform to their usual process. They've asked me to sign my mortgage deed online and one of the criteria the Gov.uk site requires is a borrower reference. This reference MUST be 8 characters long and it MUST contain numbers AND letters. Without it, you cannot proceed. No where on their portal can I find this reference number and despite emailing and calling repeatedly to request this, I just get "due to the high volume of calls, can I take your number and request a call back from one of my colleagues tomorrow by 12pm?". Shock horror, the next day by 12pm, no one gives you a call back. And the cycle repeats day-by-day. I've contacted the lender to complain and to request an administrator from the lender gets involved to speed things up. In hindsight, it's hilarious that the mortgage product was advertised with "free legal costs" as in hindsight, I certainly wouldn't be paying their fees based on their service levels. If you can avoid, do. If you're forced to use this company, I'd recommend instructing your own solicitor too to deal with this outfit, or to complain with your lender. Dealing with these convenyancers for a simple remortgage has been more stressful than actually buying my home 2 years ago. It's funny, because "optima" means the best outcome/result... the only outcome I can see is that I'll be switched by my current lender on to a horrific rate, like so many others below.