Setfords
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Professional individual solicitors but disorganized HQ office
Overall I would rate my experience with Setfords as medium. I did not have any major issues, however they took too long to process my purchase and kept telling me they will issue the information pack on a certain date and kept missing that date. Communication with the team I had assigned was easy and direct, and they were always very helpful in answering any queries I have. However, the communication between their offices and head quarters seems to be quite chaotic. Their HQ are apparently responsible for filing documents and payments, and they have not performed well enough to justify the higher price you pay to appoint Setfords. After the sale was complete I kept being chased by people who were not in the original team asking me to sign more deeds which I had already signed. This happened twice because apparently the documents I signed were not filed correctly. More than a nuisance than anything else, but it took away from my time and nerves. Moreover, the HQ missed the deadline for submitting my HMRC Stamp Duty tax form and as a result I received a letter that I need to pay a £100 penalty charge. Setfords promptly payed for it as soon as I made them aware of it. However, I received more letters from HMRC saying the payment was not received and it took me awhile to get a confirmation from Setfords that they have actually made the payment. I think Caroline and Ray were very professional and fairly easy to reach. But overall I would say I would have expected more from Setfords considering their higher fees and previously excellent reviews. It is possible that the teams are overworked due to the change in Stamp Duty Tax this year, however it was quite frustrating at times.