Barclays
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Superb Level of Service
Had to set up a Power of Attorney, which was a lengthy and complicated process, the ladies at the branch in Braintree, Essex, went above and beyond to explain and guide me through the process. Once set up, I required a good deal of help from their telephone banking service to operate the account on behalf of someone else and the security procedures involved. Everyone from the branch staff to the various telephone staff have been absolutely brilliant. All of my questions were answered (sometimes in words of one syllable for my benefit), and any issues resolved very quickly indeed. Outstanding support.