HML Group
View company profile →
Potentially illegal
This management company is shockingly bad. They charge extortionate rates, are hard to get hold of, and do a terrible job of addressing concerns and maintenance. Communications go unanswered. For example, I asked for our building’s asbestos report in February. Eventually I received an asbestos report for a building that I do not live in and is not even in the same London borough. I pushed back and eventually got the asbestos report for my building but it was out of date by three years and contained open action items. I requested an updated asbestos report, as they are legally obligated to produce these every 6 or 12 months, and asked what work was done to address the action items. I have not received anything. It is now the end of June. I called and asked about this and my property manager told me that there is no asbestos in my building, that the asbestos is only in the building next door. This is contrary to the old asbestos report I have that says there are several locations of partially damaged asbestos throughout my building. I pointed this out and the project manager hung up on me. HML do not enforce the quality of the work their contractors do. For example, residents reported a large climbing plant on the building which was covering windows and flues from boilers, which is dangerous as windows are escape routes and a covered boiler flue can result in carbon monoxide ingress. HML should have removed the plant well before it was able to grow up to the second floor. Eventually one contractor was hired to remove the plant and they only removed the part they could reach from the ground, leaving it growing up the first and second floor. HML did not check their work and simply paid their invoice. I complained and another contractor came to finish the job. HML then paid their invoice. This means that what should have been simple maintenance resulted in duplicate contractor charges which comes straight out of the leaseholders’ pockets. Furthermore I found roots from the plant were growing inside my flat and causing a leak. HML warned me that this was likely outside of their responsibilities and if I wanted to get it fixed, it would be charged directly to me. It’s suspicious that they implied this around the same time that they emptied our reserve fund to redecorate the communal stairway in order to sell off the remaining two flats. I have a laundry list of items I could share here. But rest assured it’s just more of the same. At best, HML are riding the line of legality. At worst, they are intentionally breaking the law.