SriLankan Airlines Official
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Boycott!
My worst flight experience! I found myself unexpectedly stranded for 48 hours in a transit city Colombo I had not intend to visit yet. This predicament arose due to the abrupt cancellation of my connecting flight by Sri Lankan Airlines just before boarding. Passengers were conveniently lied to that the flight was merely postponed and provided with unofficial handwritten schedules that proved to be false. Sri Lankan Airlines demonstrated a lack of accountability and failed to make proactive efforts to arrange replacement flights. The airport became a scene of chaos with passengers, both crying adults and children from many flights, screaming their frustrations and fighting for their rights. Some endured waits of over 18 hours without any accommodation provided. Eventually, after much of my own efforts, a replacement flight was secured, although not without additional mishaps, including a failure to honour promised airport transfer and errors in passenger booking and luggage handling. Those who did not take action were left waiting for over a week for a replacement flight. Replies from the thrashy airline's customer service were slow and only received with continuous follow-ups. They ultimately refused to cover all direct costs incurred as a result of the cancellation. While flight cancellations due to non-natural reasons or incompetence may be inevitable, the unethical and dishonest handling of the cancellation by Sri Lankan Airlines was deeply concerning. Other airlines that fly to the region include Emirates, Singapore Airlines, Oman Air, Gulf Air and Turkish Airlines, among others. If there are other flight options, boycott!