EYG Home Improvements
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Substandard installation lousy customer service
Eyg installed the windows and bifold doors on my brand new foxglove home in Hornsea . Both myself and other neighbours have defects with the windows and getting eyg to come back to fix these is a nightmare . Defects include missing weep hole trims , faulty handles , handles difficult to open , scratches and glue inside double glazed units etc etc . Been once and failed to sort half of the items . Promised that they would come back asap and still waiting . Shocking customer service wouldn’t recommend eyg to anyone. Further to your response other customers have complained through foxglove . I’ve stood with the site manager customer care and construction manager and all say that they don’t get calls returned and struggle to get eyg back to problems . I went back to social media because you said you would be back asap to rectify other items . You have had fitters on site on at least two occasions since that date but they didn’t come here . By your own admission you didn’t snag this plot on Completion either . I suggest if you are a loss as to what to do then you attend and put things right and stop making excuses that don’t represent the true facts For the record foxglove have email records of the complaints and photographic evidence of double glazed units with the damage inside the units themselves not post installation .