Southwest Airlines
View company profile →
I had booked travel from Florida to New…
I had booked travel from Florida to New Hampshire back in Feb. Due to the increased number of Coronavirus outbreaks, my husband and I decided to postpone our trip back home due to the potential of passing on the virus to our health compromised parents. We did the responsible thing. I went online to cancel this trip and rebook at a later date. I noticed at that time Southwest did Not credit us back the 100.00 we paid for early bird checkin. It was charged to my credit card. I called the airline and they said they were not refundable. Due to the nature of our environment these days of social distancing and staying home, the cancellation of this trip was beyond our control. I sent an email to the company headquarters explaining the entire situation, they simply said " Sorry, early bird check in is non refundable." Meanwhile, we have 800.00 held up for with them for future travel. That will be our last trip "EVER on Southwest airlines.