Sg Wainwright

Sg Wainwright

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1
Review
3.0
3 out of 5 stars
Average rating

Reviews by Sg Wainwright

AZ

Azamara Club Cruises

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3 out of 5 stars

Azamara Journey Boston to Montreal…

Azamara Journey Boston to Montreal October 2024 Pre-departure admin - awful. Booked through SixStarCruises who made valiant attempts to get the correct amount of OBC showing on our account. Still not sorted on 3rd day of cruise but corrected later that day to the real amount which was double what Azamara originally credited, got $50 extra as compensation. Pre-departure service to travel agents and guests awful since private equity purchase Check-in procedure awful, clerk messed up photos, my wife looked like my identical twin brother (which I don’t have, it was my photo and I had hers!) visit 1 to guest services did not solve the problem, asked to visit guest services again but they confirmed we had already done so. Requested to visit guest services again as it was still incorrect, 3rd visit they came to us and it was then sorted. Docking at Eastport, speed too fast hit dockside damaged port bow. Next port of call cancelled as we had to move to cargo quay for repairs, plate welded to front bow, $75 pp compensation. Service good as ever, food quality good as ever but menu choices more limited than in the past. Slight drop in quality of some items, particularly gelgato( not as creamy as european gelato!) Normally take 2 or 3 excursions but not this time, way too expensive 50%-100% more expensive than other cruise lines’ similar excursions. Examples based on Princess within last 12 months Alaska day trip $150 pp, extended final day tour to SFO airport $160pp, 2/3 hour walking tour $60. Azamara—Quebec day trip $240pp , extended final day tour Montreal airport $330pp, 2/3 hour walking tour $90pp. Nice atmosphere on board small ship, with corresponding small rooms, small bathrooms & small balconies. Azamara is starting to price itself too high for what you get. We are now willing to pay more for a much better experience on other cruise lines. Last year £200pppn suite in Europe, this year £308pppn verandah.