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Just want to give a shout out to…
Just want to give a shout out to Joseph! at Waterway Express ( South Euclid). I went to Clean Express Auto and my car did not get thoroughly cleaned, I didn't notice this until a few days later and when I did, I had to find my receipt, well when I finally found my receipt which wasn't even a week I went back to them to help me, well I was told there was nothing they could do and after spending 22 dollars for this car wash I was truly upset. I went to Waterway Express which I must say is where I always go because their prices are so more reasonable (the only reason I went to Clean Express Auto is because I didn't feel like going the distance or short, being lazy) well when I got to Waterway Express there was Joseph, I asked him if possible can you get the mud off my car which was still on my car from going to Clean Auto Express, Joseph was very professional and understanding, he suggested another Waterway Express which could do what I needed but I was so frustrated from leaving Clean Express Auto and Joseph was truly understanding and empathic, he said if the mud doesn't come off he will allow me to go thru the wash again and of course it did not but the second time around I was truly a satisfied customer, the funny thing is the first time I went thru Waterway Express they got more mud off than Clean Express Auto did. Lesson here when you have people like Joseph and an establishment like Waterway Express, you go the distance it's worth it. Joseph, I truly appreciate you, you're the best, from here on out Waterway Express is where I will always get my car wash no matter how far one may be! Thank you, Joseph you are truly one of a kind! Thank you!!