Fidelis Legal Services Limited
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Got off to a poor start but improved.
I was going to give it 3 stars but changed to 4 as most of our problems were in the first few months as I will explain below. When we initially made contact following the death of a relative we were not impressed, everything was new to us and we seemed to have got in contact with a trainee, as he picked up the phone on our first call, it seemed he had our case and getting information on what we needed to do as executers of the will and parents of children who were the beneficiaries of the trust. It was all new to us and we did not get any guidance on what was a difficult process made worse by the fact that there was a joint owner of the property who had been missing for 30 years. However after a few months this person left and our new contact was much more helpful, although after that time we were also more aware of the situation ourselves. Our process has just been completed my only comment would be that it always seemed to take 2 days to reply to an email, but then again people are busy so I can understand that. Also the final settlement amount was less than we had thought, not by much but we were told this included finding the joint owner who had been missing for 30 years. As far as we were aware that was done by the investment company who ended up buying the property from us. As I say it was a small amount in the scheme of things so we left it, just thankful that the whole process was now concluded.