Sonic Dental
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Awful company if you need to return something!!
I ordered the sonic cleaner and I tried to cancel the purchase as it had been a few days and still hadn’t been shipped, I was told they were unable to cancel the order but I could return it for free when it arrived. Easier said than done, I emailed and was corresponding with Ava Clarke, she advised I could return after they had received photos to prove the device was still in the plastic wrapping and hadnt been opened. I had to send the photos a few times as she claimed she couldn’t see/open them. She finally confirmed she had received the photos but did not send me a return label. I have emailed numerous times since, asking for a return label or instructions on how to send the item back. It says on the website 100 day hassle free returns, what a joke! There is no phone number to call, and they just ignore your emails. It should not be this hard to return something, they are in breach of their own returns policy. UPDATE due to putting a 1 star review on here they reached out and sent me the returns label. Item sent back and refund received, all the while asking me to take down the review. I have changed the review to a 2 star, only because they were quick to issue the refund once they received the item.