Coffee Friend
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Dishonest company, avoid!
I placed an order for a Delonghi coffee machine on 25/12 and wrote in to cancel the order on the morning of 26/12. The company wrote back to me on the same day asking if I could reconsider my cancellation if they offered me a 10% discount but I replied immediately saying no thanks. To my surprise, they still dispatch my order the next day despite receiving and acknowledging my cancellation request before dispatch day. I received the order on 28/12 and returned it on 30/12 in the unopened package as it was received by me. The company received the return on 2/1 and refused to process my refund despite numerous requests and the parcel having been with them for more than a week. Their excuse is that it has to wait for warehouse inspection even though the package was unopened and was with them for such a long time. I decided to raise a PayPal dispute and this was awarded in my favour. In short avoid this company at all costs as they are extremely dishonest and will try to hold on to your money if they can get away with it!