Interdiscount - Division der Coop Genossenschaft
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Careful!!! Interdiscount Support looks for loopholes in purchase agreement to excuse breaching warranty!
(skip to barred line for conclusion) I bought myself an ASUS Laptop (Flow x13). The battery started having issues within about 2 months after purchase due to a model-specific error that many other users on the internet have experienced with this specific laptop. We are not talking about the natural wear of any battery. We are talking about a mistake in the design of the laptop that inhibits the charging and discharging of the laptop. the battery percentage will stay at a certain number and won't increase when plugged in and won't decrease when unplugged until it suddenly gives up without a proper shutdown procedure (I booted into Linux too... same issue). It's a very strange issue that has nothing to do with the eventual wear of the battery, instead is an issue with the systems involved in controlling and monitoring power to and from the battery. When I contacted Interdiscount to repair the laptop, they claimed that I was not eligible for warranty as the issue in question concerned the battery, which is a "verschleissteil" (English: item subject to wear). This is completely obnoxious because, as previously explained, the battery clearly did not wear and instead something in the laptop malfunctioned which might even not be the battery itself. Interdiscount offered to repair the laptop for about 400 CHF even though I was still well within my 24 months warranty coverage. I tried to fight it proving to them that: 1. The issue is not related to the natural gradual wear of the battery and instead caused by a sudden permanent malfunction in the device's hardware/firmware, which likely even originates outside of the battery. 2. Many other buyers of this laptop experience the exact same highly-specific issue, which means the issue should not fall under "gradual battery wear" and should instead be regarded as an error inherent in the design of the laptop that should be corrected for any affected customers! ---------- However, Interdiscount customer support had found a way to blame the issue on wear of the battery, even though this is CLEARLY not the case and would not even acknowledge the arguments I brought. They are a company that will wrongfully push warranty cases into ineligibility by aggressively misusing purchase agreements. This is simply wrong and fraudulent! Stay clear of this company!