KIA
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Avoid Kia
Avoid Kia. I loved my Kia Venga until it broke down and that's when the problems started. I was driving home when suddenly I felt as though the vehicle was losing power. I was able to turn onto a side road just as the vehicle stopped. It then wouldn't start. I called the AA who couldn't see what the fault was and suggested that I had put petrol into a diesel car - which I most definitely didn't. The car was taken to the Dealership in Bolton. The car is a 2014 reg so still under warranty however they stated that as I had got my services done at Kwik Fit I had invalidated the warranty as they had put the wrong oil in (2 years earlier). I contacted Kwik Fit who were brilliant and paid for further diagnostics to be done to establish the exact problem. In the meantime I was left without a vehicle and had to hire one before I was eventually given a courtesy car. Kia then said there was a problem with the battery and I had to pay £140 for a new one. They continued to say it wasn't a warranty issue and I had to contact the CEO twice before something was done. Kia Bolton demanded I return the courtesy car as they needed it but my car was still not fixed. It took my second e-mail to the CEO to get another courtesy car. By this time my car hand been with Kia for 3 months. After this they had to bring the technical team in from Head office and it was finally established that the issue was with the on board computer. This took a further two weeks to resolve and all in all my vehicle took 4 months to be returned to me. As you can imagine I am not impressed with this extremely poor customer service I have received. As soon as I am in a position to I will be getting rid of my Kia and going back to a trust worthy, reputable company such as Ford.