Lisa

Oct 2, 2023

Great item but customer service is a letdown

I am very pleased with my scooter but it was very difficult to organise delivery. I don't think the company should be promising next day delivery when this cannot be organised. It also stated that you can choose a time for delivery but this has to be paid for (which is not mentioned) and also cannot be guaranteed to happen with all deliveries. Having to send emails and not being able to speak to anybody is a real letdown. Also requests that were made were not even organised even though the person responding assured that they were. It's a shame because I have ordered from the company before and previously found the service great. In future I will looking elsewhere for my scooter purchases as dealing with this order was major stress.