jack hendry

jack hendry

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1
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5.0
5 out of 5 stars
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Reviews by jack hendry

TJ

TJ O'Mahony

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5 out of 5 stars

Left guessing when your deliveries coming

(This matter was resolved with a generous refund and a big apology mistakes happen fair play for rectifying!) Put an order in for just over 600€ once order was placed I got no information on estimated delivery date had to try an contact them myself phoned over 10 times and not once go through at different times during the day I may add so then tried to email got jess Burke's email and to be honest she was really helpful, she said my order should be arriving today(Tuesday 23rd April) but would get an email from the company with a 2 hour slot when it had been processed which never happened had to email her back and ask if it was coming on a later date and was told it will be here today cant provide a time which is useless and the fact I had to go out of my own way to get all the info is ridiculous and now I'm spending a full day at the address waiting on a delivery that could show up anytime ! if it weren't for Jess being so quick at answering and being as helpful as she could this would be 1 star for the service (update) my delivery came on the day I was told but I sent Jess a picture of broke items one panel of the wet wall one length of skirting that looked like it had been smashed with a mallet and my soffit had around 15 separate bits of tape straight onto the plastic I dont know who in the right mind would that !? Had to go buy sticky stuff remover and that will be another job I'll have to do (as well as trying to fix broke skirting)to get rid on the residue and little bits left behind its schoolboy stuff ! When I contacted Jess got no reply and even got through to the branch but was told it was too late to deal with and that Jess would call me back the next day didn't hear anything back and couldn't wait so 100% TAKE YOUR MONEY ELSEWHERE