London based

Mar 7, 2021

Disappointing

The order was placed on a Friday, a baby sweater. I paid extra for gift wrapping as well as the option to add a personal note. When I had not had the dispatch confirmed by the following Tuesday I contacted the Trotters Customer Services team. The order was not shipped and the response was unnecessary rude and dismissive. I then received the dispatched order soon after, and the sweater arrived the next day. However, I was again disappointed to discover the gift wrapping was no more than Trotters tissue paper and a large Trotters bag. When shopping with Liberty London and the likes the gift wrapping is such a luxurious treat. The tiny baby jumper in the large shopping bag was a far cry from this. I searched the content for my personal note and found it on the order sheet, printed on a line underneath where it said I’d ordered the sweater and gift wrapping. I am glad I didn’t ship this straight to my friend. At least now I was able to gift wrap it and add a note. Furthermore, the quality of the sweater was not what I expected either. Will not recommend Trotters. There are better brands who care more about selling quality products, providing great service and who genuinely would like you to shop with them.