A.B.

Jan 11, 2022

Nice product, but...

I purchased a very nice swimwear that resulted damaged beyond repair after twice I wore it. It happened after I washed it with mild soap and rinsed it with water, following all care instructions and avoiding all the "dont's" mentioned in the care page. I asked the custom assistance for a refund and sent some pics of the damaged garment, but the company's policy provides a refund if you ship back the item at your own expense. Because the shipment cost esteem from Italy to Australia was about 70% the swimsuit cost, I refused to proceed and, even though the company is aware the garment cannot be used anymore, they did not proceed with a refund. I left a comment of my experience on their site and they removed it.