EF Educational Tours
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Great 1st Trip needs minor Adjustments
I went on my 1st EF Tour with my daughter's school to South Africa. I loved the payment plan and the process prior to going on the trip with an exception of being notified when the flight information was uploaded. I have 3 majors comments about the tour. Overall the tour was Excellent, I loved the places we visited and the experience that we had. I had a problem with the flights and the airlines that we used KLM for our flights. I would prefer that EF Tours evaluate all flights not based on the cheapest flights. KLM waited to the last minute to change our 15 person group flights the morning of our departure and we were not able to travel together as a group. Our group was split into 3 Groups with 3 separate flights to South Africa all arriving at different times. Also, the booking agent at one of the groups was so rude and nasty to us, she gave us false information about checking bags and lost all of our bags. So, the very 1st day of out tour their were 5 female students who didn't have their bags. Not only did it the trip start off on a bad note but all of this could have been prevented if we were on a more reliable airlines. Once we got to Joburg, we were ok. Our Tour Guide Lee was awesome, but I think EF Tours should allow the tour guides with the permission of the Group Leader to have more lead way with the iternary. At times we felt rushed and it left really no room for free time at some of the places we went. I absolutely enjoyed the trip and think that Lee our Tour Guide did a great job. I would recommend that we have more time engaging with the community. Since, our entire Group were African Americans alot of people were excited to see us because it's a rare occasion for them. We loved going to Langa, and we donated clothes there but we would have loved more time engaging with the community. Thanks again for a Great trip and I can't wait to go on the next trip.