Anglian Water
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They are completely dishonest
I cannot fanthom how this company can just monopolised the entire Anglian Region and bill or invoiced household as and when they please and we have no grounds to stand on as they are the only water provider! For 3 years I’ve been monitoring how this company has con us. Every year they would increase our direct debit then charge us extra £70 plus for presumably extra usage every year. They tell us that every year our usage increase so to cover for this they will increase the direct debit to £13( from £33 to £46) Last year from £30 direct debit I’ve been told they will increase it to £40 which I contest and they brought it down to £33 but still had a £72 bill extra in January so every year, they seem to make up their minds that there’s an increase of our usage by over £70 even tho they have increased the direct debit to cover it??? Before we spoke to them on the phone, I could see the history of my payments going back to 2017 then after speaking to them on the phone, this history was removed. But here is what they have done for the last 3 years. 2016-2017- direct debit increase from £28-£30 but payed £77 in the January for extra usage so I’ve been told 2017-2018- direct debit they originally said would increase to £40! I got it down to £33 then had another bill of £72.42 in January?????? 2018-2019 Now the took out a direct debit of £46! Until presumable 2020!!!! We got it down to £39 direct debit but warned us that there might be another extra bill of £70 in January 2020????? It seems to me that they increase direct debit every year but charge you extra too??? How can they justify this increase when there’s no change in our circumstances there’s only 2 people in the house???