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Energy Ombudsman
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The Ombudsman explained after the final…
The Ombudsman explained after the final decision, that failed switch bank £150 bonus lost due to unfair poor credit rating would not be included in the case. And if submitted afterwards, it would be closed down straight away. There was no adequate explanation for this. I had provided direct proof from Experian that their poor credit assessment was solely due to data provided by British Gas my energy supplier. I had paid all my bills on time except for the final disputed one. It was important, but it was not possible to hold the energy supplier accountable for this. So it was not reflected in the final decision.