Scrap Car Network
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Unacceptable customer service!
I filled in the details that the website requires and also the bank details. I waited 4 days and today I called them back because I don't have any confirmation email. On the other end of the phone I received an explanation that they don't cover my area and a constant answer "I don't know". Is this supposed to be the normal response from customer service? They wasted my time to hear such words. They sent me to another company with an email confirmation with the price and just to arrange a day for collection because it's not my fault that at this moment they don't cover my area without notifying me. I got a much lower price and they don't know how to resolve this. I'm glad that there are satisfied customers, but for me their attitude and their procedure with customers is unacceptable. I would never go back to them!!!